Partnership Coordination Service
Q1: How can we establish cooperation with your company? What is the cooperation process?
A: The cooperation process is simple and efficient: 1. Initial consultation: submit your requirements through the official website hotline, online customer service, or message form; 2. Needs discussion: a dedicated consultant discusses your needs, scenarios, and budget one-on-one; 3. Solution customization: we create a tailored solution for you and provide a quotation; 4. Confirmation and signing: both parties confirm the solution, price, and cooperation details, and sign a formal contract; 5. Implementation and delivery: our team advances project implementation, product manufacturing, or service execution; 6. Acceptance and after-sales: the customer accepts the results and long-term after-sales support begins.
Q2: Is a formal contract required for cooperation?
A: All cooperation is covered by a formal, compliant contract that specifies the rights and obligations of both parties, service content, delivery standards, timeline, after-sales support, liability for breach of contract, and other details — fully compliant and transparent, protecting the legitimate rights and interests of both parties.
Q3: Do you support on-site visits and on-site surveys?
A: Yes. We welcome new and existing customers to visit our company for on-site inspection, tours, and discussions. For large-value cooperation and out-of-town customers, we can arrange staff to visit you to discuss requirements, explain solutions, and conduct on-site surveys, ensuring smooth cooperation in every respect.
Q4: How long does project delivery usually take?
A: The delivery timeline depends on customer requirements, project scale, and customization complexity. Standardized products/services can be delivered quickly, while customized projects will have a specific timeline confirmed after the solution is finalized. We complete delivery strictly according to the contract, without unjustified delays.
Q5: Sample — are minor adjustments supported after delivery?
A: Yes. After the initial sample delivery, we work with the customer on overall acceptance and make adaptive modifications for reasonable requests such as minor detail adjustments, content optimization, and parameter tuning, until the customer is satisfied on acceptance, ensuring the final result matches expectations.
Q6: Do you accept small or scattered orders?
A: Yes. We are not limited to large projects. Whether it is a small, scattered requirement, a short-term one-off service, or a small-batch product purchase, we treat everyone equally and provide the same standardized, high-quality full service — there is no discrimination based on order size.
Q7: Do you support personnel dispatch and on-site technical support?
A: Yes. For large projects and long-term cooperative customers, we can provide value-added services such as dispatching technical personnel, on-site presence, and full-process follow-up on implementation, resolving every kind of issue during project progress in real time and ensuring efficient, high-quality delivery.
Q8: How are delivery, customs declaration, and logistics handled for foreign trade orders?
A: We have a professional foreign trade operations team that handles the entire foreign trade order process as a one-stop service: after the order is confirmed, dedicated staff follow up on the production schedule; once production is complete, we handle customs declaration, inspection, and clearance documentation in a unified manner. We can work with customers to choose cross-border logistics such as sea, air, or land transport, follow the logistics trajectory throughout, and ensure goods arrive safely and on time at the overseas destination.
Q9: Do you support international trade terms such as FOB, CIF, and EXW?
A: Yes. We are fully versed in all common international trade terms and can offer various cooperation models according to customer needs, including EXW factory delivery, FOB port delivery, CIF destination port delivery, and DDP duty-paid delivery. Our trade procedures are standardized and our settlement methods flexible, in line with international trade practices.
Pricing and Settlement Services
Q1: Can the price of your products/services be discounted? Is your quotation transparent?
A: All our quotations are open and transparent, with no hidden consumption and no tricky charges; we quote precisely based on customer needs, project specifications and service packages. For bulk purchases, long-term cooperation and renewals by existing customers, we can offer dedicated preferential policies — please contact our customer service to discuss the details.
Q2: What payment methods do you accept? Is installment payment supported?
A: We support a variety of legitimate and secure payment methods, including corporate bank transfer, WeChat and Alipay. For large projects and long-term cooperation customers, installment plans can be negotiated according to the cooperation arrangement, subject to the terms agreed in the contract.
Q3: What costs are included in the quotation? Are there any extra charges?
A: The final quotation covers all products, services and basic implementation costs specified in the contract; it is compliant and transparent, with no hidden charges and no forced value-added spending. If the customer adds new requirements or adjusts the plan later, the costs will be calculated separately and communicated in advance, and implemented only after the customer confirms.
Q4: How long is the quotation valid?
A: Our standard quotation is valid for 7 days. However, due to fluctuations in market raw material and basic service costs, if the validity period is exceeded, we will recalculate a precise quotation based on current market standards to ensure fair and reasonable pricing.
Q5: What exclusive benefits come with long-term cooperation?
A: Long-term strategic cooperation customers enjoy multiple exclusive benefits, including annual cooperation discounts, priority scheduling and delivery, free value-added operation and maintenance, a dedicated one-to-one customer service manager throughout the process, priority access to new projects, and tailored service plans — reducing cooperation costs and improving the service experience in every way.
Q6: Can you issue official invoices?
A: Official VAT invoices (general or special) can be issued for all cooperation orders. Invoicing information is provided by the customer; invoices are issued in compliance with regulations and can be used normally for reimbursement and tax deduction.
Q7: Do you support foreign exchange settlement and tax rebate services for export orders?
A: Yes. We have complete import and export qualifications and a sound financial system, and can handle foreign exchange settlement and export tax rebates in compliance with regulations. We provide complete foreign trade documents throughout (customs declaration, bill of lading, contract, invoice, etc.) and assist customers in completing foreign trade settlement and tax rebate procedures.
After-Sales Support Service
Q1: What after-sales support is available after purchasing a product or cooperating on a service?
A: We provide comprehensive full-lifecycle after-sales support, including warranty service, free Q&A, technical guidance, troubleshooting, and routine maintenance. Our after-sales team responds online 7×12 hours to quickly resolve all kinds of issues customers encounter in use, operation, and implementation.
Q2: How are product issues or service dissatisfaction handled?
A: If a product has quality issues or a service fails to meet the standards agreed in the contract, we respond immediately and, depending on the situation, provide free repair, rectification, replacement, or optimization services, fully protecting customer rights until the customer is satisfied.
Q3: Do you provide long-term technical support and maintenance?
A: Yes. All cooperative customers enjoy long-term free technical consultation, usage guidance, and daily operations Q&A, while long-term cooperative customers can access exclusive value-added maintenance services that keep products and projects running stably.
Q4: What are your after-sales response time standards?
A: We have established a tiered after-sales response system: routine inquiries and simple questions are answered within 10-30 minutes; solutions for general faults and usage issues are provided within 2 hours; for urgent faults and major issues, dedicated staff handle them on an expedited basis and step in immediately to minimize customer losses.
Q5: Can I still receive service after the warranty period ends?
A: Yes. After the warranty period ends, customers still enjoy lifetime free consultation and Q&A, and we also offer paid value-added services such as operations and maintenance, upgrades, and repairs, which you can choose flexibly according to your own needs to keep products and projects running properly.
Q6: How is after-sales support provided for overseas products?
A: For global trade customers, we have built a comprehensive cross-border after-sales system: an all-English after-sales manual, remote technical guidance, and online troubleshooting. For long-term overseas agents and key accounts, we can provide overseas spare parts support, remote debugging, and localized after-sales assistance, breaking down geographical barriers to service.
Q7: How are quality issues with exported products handled?
A: All exported products are shipped only after strict quality inspection, so no defective units leave our facility. If a non-human quality issue occurs, we will, in accordance with international trade cooperation terms, provide after-sales solutions such as free replacement shipment, exchange, parts replacement, and technical rectification, fully protecting the legitimate rights of overseas customers and safeguarding our long-term trade reputation.
Consultation Coordination Service
Q1: How can I quickly contact your company?
A: You can reach us through a variety of channels, including the official hotlines at the top/bottom of our website, online customer service, message inquiries, WeCom, and email. Dedicated staff respond in real time on business days, and messages left outside business hours are answered first thing the next day.
Q2: How soon will I receive a reply after leaving a message on the website?
A: On business days, website messages and online inquiries receive a response within 10-30 minutes; messages left on non-business days are answered together on the morning of the next business day, ensuring customer needs are addressed promptly.
Q3: Can I ask questions outside business hours?
A: Yes. Website messages, customer service channels, and contact information are available 24 hours a day. Outside business hours you can leave your requirements at any time, and our staff will prioritize and respond to them first thing on the next business day, ensuring no request is missed.
