FAQ

Q1: Do you support franchising, agency, and channel cooperation?

A: We offer a range of open cooperation models, including channel partnerships, agency and franchising, and government-enterprise cooperation. Industry partners are welcome to join us for mutual success; please consult our dedicated investment advisors for full details on specific cooperation policies and support levels.

Q2: Can I visit your company for a tour, learning, and exchange?

A: You are very welcome! We keep our doors open year-round for corporate visits, industry exchanges, and business discussions. Individual customers, corporate buyers, and industry partners can all book a visit in advance, and we will arrange dedicated staff to receive you, present our capabilities, showcase product achievements, and address your cooperation needs.

Q1: Does the company have global trade and import/export capabilities?

A: We have mature global trade and import/export operating capabilities, with formal import and export filing qualifications. Having been deeply engaged in cross-border trade for many years, we are familiar with customs clearance policies, trade rules and international business procedures in various countries. We can independently handle the full set of import and export business — foreign trade order taking, customs declaration and inspection, cross-border logistics, foreign exchange settlement and tax rebates — supporting trade cooperation with customers at home and abroad.

Q2: Which countries and regions do your overseas markets mainly cover?

A: Our overseas business reaches many countries and regions worldwide, covering mainstream markets such as Southeast Asia, the Middle East, Africa, Europe and the United States, and Latin America. We have a stable overseas customer base and mature regional cooperation channels, and can adapt localized cooperation plans to the trade policies and market standards of different countries.

Q3: Do you support overseas agents and overseas channel cooperation?

A: We fully support it. We are long-term recruiting overseas agents, exclusive regional partners and cross-border channel partners worldwide, providing a complete product supply chain, foreign trade support policies, marketing materials and technical support to help overseas partners acquire local customers, establish local operations and achieve mutual benefit.

Q1: What exactly do your products/services include?

A: Our core products and services cover our main business segments, including basic standardized products, high-end customized services and supporting value-added services. They meet the diverse needs of different customers, such as individuals, enterprises and government and enterprise organizations. For the specific sub-categories, please see the product and service detail pages on our official website, or contact our dedicated customer service for a detailed introduction.

Q2: Do your products/services support personalization?

A: Yes. We have moved away from a single standardized model and can provide dedicated customization based on the customer’s usage scenario, budget and core requirements. From solution design and product adjustments through to project delivery, we provide dedicated one-on-one support throughout, closely matching the customer’s actual needs.

Q3: What quality standards apply to your products/services?

A: All products and services strictly follow national industry standards and our own high internal control standards. Raw materials, technical processes and service workflows all undergo multiple quality inspections and reviews, with quality controlled throughout, so as to eliminate inferior products and perfunctory service and ensure that delivered results are stable, compliant and durable.

Q4: Can you provide relevant delivered project cases for reference?

A: Yes. The case center on our official website showcases a large number of real delivered projects and customer cooperation cases covering many industries and scenarios. We can also send you dedicated reference cases of the same type and scenario based on your needs, giving you a direct view of the delivery results.

Q5: Can we try the products/services first before cooperating?

A: For standardized products and regular services, we offer experience services such as free consultation, solution demonstrations and sample displays. For customized projects, we can first issue a preliminary solution and planning approach for the customer to review and evaluate, so that you can fully understand the service results before deciding to cooperate and avoid signing blindly.

Q6: Will you proactively notify customers about product iterations and service upgrades?

A: Yes. We will continue to optimize product features and upgrade our service system. For existing customers, whenever there is a major product update, service upgrade or policy improvement, your dedicated account consultant will proactively notify you at the earliest opportunity and synchronize the upgrade benefits free of charge, ensuring that you continue to enjoy high-quality service.

Q1: Do your products meet international export standards and certifications?

A: Our core products are manufactured strictly in accordance with general international standards. We can provide the corresponding export certifications, quality inspection reports and customs filing documents as required by different countries and regions, meeting the standards for customs clearance, sales and on-site use in each country and adapting to market access rules in many countries worldwide.

Q2: Can products be customized to overseas national standards?

A: Yes. For overseas trade customers, we can carry out dedicated customization of product parameters, workmanship, specifications and packaging according to the target country’s industry norms, voltage standards, safety certifications, usage scenarios and local market policies, fully adapting to localized export requirements.

Q3: Do export orders support customized dedicated export packaging?

A: Yes. All export orders can be supplied with standardized export wooden crates, fumigation packaging and waterproof, moisture-proof cross-border packaging. We also support customized customer brand logos, foreign-language markings and matching documents, meeting the packaging requirements of cross-border transport, overseas warehousing and end sales.

Q4: Does the company support OEM and ODM custom manufacturing cooperation?

A: We have mature OEM labeling and ODM independent R&D and customization capabilities, with complete production lines and an R&D design team. We can carry out labeling production (OEM) based on the brand, drawings, parameters and samples provided by the customer, and can also independently complete one-stop ODM customization — solution design, R&D and tooling, and finished product manufacturing — according to the customer’s market demand and product positioning. We support brand confidentiality and dedicated customization throughout, suitable for long-term manufacturing cooperation with brand customers at home and abroad.

Q5: Does the company support CKD (completely knocked down) and SKD (semi-knocked down) foreign trade cooperation models?

A: We fully support cross-border CKD and SKD parts export models. Based on overseas customer needs, we offer two foreign trade options: SKD semi-knocked down (core components assembled, some parts packed separately) and CKD completely knocked down (the full set of parts disassembled, with no complete machine assembly). They suit scenarios such as local assembly overseas, tariff avoidance, lower logistics costs and supporting local factory setup. All parts are supplied with a complete list, installation drawings and export documentation.

Q6: Do OEM/ODM/CKD/SKD cooperations support brand confidentiality?

A: Yes, we support strict commercial confidentiality. For all custom manufacturing and parts export cooperation, we can sign a non-disclosure agreement to protect the customer’s brand information, product drawings, core parameters and customization plans throughout, preventing any information leakage. Contract-manufactured products carry no own-brand markings and belong entirely to the customer’s brand, safeguarding the customer’s exclusive market rights.

Q7: Do OEM/ODM and parts export orders support customized supporting services?

A: Yes, we support comprehensive supporting customization. Whether OEM labeling, ODM R&D customization or CKD/SKD parts export, we can provide customized packaging, foreign-language manuals, brand markings, accessory kits, after-sales materials and other supporting services, and can also work with overseas customers on product certification and localized standard adaptation — a one-stop solution for brand globalization and localized overseas operations.

Q1: What type of product is the IF50 series, and what are its main application scenarios?

A: The IF50 is our flagship high-end smart interactive flat panel series. It is an all-in-one intelligent touch display device that integrates HD display, infrared multi-touch, a smart operating system, audio amplification and wireless screen mirroring in a single unit. It is designed primarily for corporate business meetings, smart classroom teaching, government and enterprise showroom displays, and commercial office collaboration, delivering clear image quality, responsive touch and strong stability for a wide range of commercial and educational scenarios at home and abroad.

Q2: What size specifications does the IF50 interactive flat panel support? Is size customization available?

A: The IF50 series offers a full range of mainstream standard sizes to cover daily meetings, teaching and large-screen display needs, with ample stock of regular sizes. We also support export-specific size adaptation, appearance fine-tuning and structural customization, and can adapt specifications to overseas market standards and project requirements, meeting the differentiated procurement needs of both domestic and international bulk and custom projects.

Q3: How are the touch accuracy and writing experience of the IF50? Does it support multi-touch?

A: The IF50 series features high-precision infrared touch technology with accurate multi-point touch. Writing is smooth with no lag or drift, and it supports the full range of gesture operations including zoom, move, annotate and erase. It is compatible with both stylus and finger input, making it ideal for high-frequency teaching and long meeting annotation sessions. Operation is responsive and multiple people can write at the same time without conflict.

Q4: What is the system configuration of the IF50? Does it support dual-system switching?

A: The IF50 runs a stable smart Android system with smooth performance and fast boot-up, free from lag or freezing. It comes with built-in whiteboard writing, screen mirroring, file browsing and multimedia playback as standard. Android and Windows dual systems are available as an option with one-touch fast switching, meeting professional needs such as complex office work, software expansion and multi-application operation across diverse commercial scenarios.

Q5: What screen mirroring and external device connection methods does the IF50 support?

A: The IF50 supports comprehensive wireless screen mirroring, compatible with one-touch wireless casting from phones, tablets and computers, four-way split-screen display and reverse control. It offers multiple wired expansion options including HDMI, USB, network and audio ports, and can connect to computers, cameras, speakers, USB drives, hard disks and more. It handles meeting live streaming, courseware presentation, remote collaboration and multimedia playback with outstanding expandability.

Q6: Does the IF50 interactive flat panel support export, and does it meet international certification standards?

A: The entire IF50 product line supports global export trade and is manufactured strictly in accordance with international production standards. Depending on the requirements of different countries and regions, we can provide the corresponding export certifications, quality inspection reports and customs filing documents. The products meet the market access standards of Europe, the Americas, Southeast Asia, the Middle East, Africa and other regions, and can clear customs and be deployed overseas without difficulty.

Q7: Does the IF50 support OEM/ODM branding, foreign-language customization and export packaging?

A: Yes. The IF50 interactive flat panel offers complete OEM branding and ODM customization services, including custom chassis LOGO, boot screen, system UI, foreign-language system interface (English and multiple language options), foreign-language user manuals, export fumigation packaging and export-standard wooden crate packaging. We also support CKD/SKD knocked-down export modes, meeting the bulk customization needs of overseas brand owners and overseas engineering contractors.

Q8: Is the IF50 stable for daily use? Does it have eye-care and anti-glare features?

A: The IF50 series uses an industrial-grade HD anti-glare tempered glass screen that reduces eye strain during long meetings and lessons. Each unit undergoes multiple tests for high and low temperatures, aging and shock resistance, and runs stably 7×24, with a low failure rate and strong durability for long-term, high-frequency use.

Q9: What is the warranty period for the IF50, and how is after-sales service supported at home and abroad?

A: The IF50 series comes with a standard whole-unit warranty. In China we provide on-site inspection and repair, technical guidance, troubleshooting and free maintenance. For overseas customers we provide remote technical debugging, English after-sales manuals, troubleshooting tutorials and replacement parts shipping. Long-term overseas distributors can enjoy localized after-sales support, ensuring stable operation of the equipment in every respect.

Q10: What accessories and complete solutions can be paired with the IF50?

A: The IF50 is compatible with a wide range of original accessories, including mobile stands, wall-mount brackets, smart pens, screen casting dongles, cameras, microphones and teaching/meeting software systems. We can supply a complete smart classroom solution or smart meeting solution as a one-stop package, and support packaged delivery of domestic and international projects, meeting the needs of bulk engineering procurement and full-order export shipments.

Q1: How can we establish cooperation with your company? What is the cooperation process?

A: The cooperation process is simple and efficient: 1. Initial consultation: submit your requirements through the official website hotline, online customer service, or message form; 2. Needs discussion: a dedicated consultant discusses your needs, scenarios, and budget one-on-one; 3. Solution customization: we create a tailored solution for you and provide a quotation; 4. Confirmation and signing: both parties confirm the solution, price, and cooperation details, and sign a formal contract; 5. Implementation and delivery: our team advances project implementation, product manufacturing, or service execution; 6. Acceptance and after-sales: the customer accepts the results and long-term after-sales support begins.

Q2: Is a formal contract required for cooperation?

A: All cooperation is covered by a formal, compliant contract that specifies the rights and obligations of both parties, service content, delivery standards, timeline, after-sales support, liability for breach of contract, and other details — fully compliant and transparent, protecting the legitimate rights and interests of both parties.

Q3: Do you support on-site visits and on-site surveys?

A: Yes. We welcome new and existing customers to visit our company for on-site inspection, tours, and discussions. For large-value cooperation and out-of-town customers, we can arrange staff to visit you to discuss requirements, explain solutions, and conduct on-site surveys, ensuring smooth cooperation in every respect.

Q4: How long does project delivery usually take?

A: The delivery timeline depends on customer requirements, project scale, and customization complexity. Standardized products/services can be delivered quickly, while customized projects will have a specific timeline confirmed after the solution is finalized. We complete delivery strictly according to the contract, without unjustified delays.

Q5: Sample — are minor adjustments supported after delivery?

A: Yes. After the initial sample delivery, we work with the customer on overall acceptance and make adaptive modifications for reasonable requests such as minor detail adjustments, content optimization, and parameter tuning, until the customer is satisfied on acceptance, ensuring the final result matches expectations.

Q6: Do you accept small or scattered orders?

A: Yes. We are not limited to large projects. Whether it is a small, scattered requirement, a short-term one-off service, or a small-batch product purchase, we treat everyone equally and provide the same standardized, high-quality full service — there is no discrimination based on order size.

Q7: Do you support personnel dispatch and on-site technical support?

A: Yes. For large projects and long-term cooperative customers, we can provide value-added services such as dispatching technical personnel, on-site presence, and full-process follow-up on implementation, resolving every kind of issue during project progress in real time and ensuring efficient, high-quality delivery.

Q8: How are delivery, customs declaration, and logistics handled for foreign trade orders?

A: We have a professional foreign trade operations team that handles the entire foreign trade order process as a one-stop service: after the order is confirmed, dedicated staff follow up on the production schedule; once production is complete, we handle customs declaration, inspection, and clearance documentation in a unified manner. We can work with customers to choose cross-border logistics such as sea, air, or land transport, follow the logistics trajectory throughout, and ensure goods arrive safely and on time at the overseas destination.

Q9: Do you support international trade terms such as FOB, CIF, and EXW?

A: Yes. We are fully versed in all common international trade terms and can offer various cooperation models according to customer needs, including EXW factory delivery, FOB port delivery, CIF destination port delivery, and DDP duty-paid delivery. Our trade procedures are standardized and our settlement methods flexible, in line with international trade practices.

Q1: Can the price of your products/services be discounted? Is your quotation transparent?

A: All our quotations are open and transparent, with no hidden consumption and no tricky charges; we quote precisely based on customer needs, project specifications and service packages. For bulk purchases, long-term cooperation and renewals by existing customers, we can offer dedicated preferential policies — please contact our customer service to discuss the details.

Q2: What payment methods do you accept? Is installment payment supported?

A: We support a variety of legitimate and secure payment methods, including corporate bank transfer, WeChat and Alipay. For large projects and long-term cooperation customers, installment plans can be negotiated according to the cooperation arrangement, subject to the terms agreed in the contract.

Q3: What costs are included in the quotation? Are there any extra charges?

A: The final quotation covers all products, services and basic implementation costs specified in the contract; it is compliant and transparent, with no hidden charges and no forced value-added spending. If the customer adds new requirements or adjusts the plan later, the costs will be calculated separately and communicated in advance, and implemented only after the customer confirms.

Q4: How long is the quotation valid?

A: Our standard quotation is valid for 7 days. However, due to fluctuations in market raw material and basic service costs, if the validity period is exceeded, we will recalculate a precise quotation based on current market standards to ensure fair and reasonable pricing.

Q5: What exclusive benefits come with long-term cooperation?

A: Long-term strategic cooperation customers enjoy multiple exclusive benefits, including annual cooperation discounts, priority scheduling and delivery, free value-added operation and maintenance, a dedicated one-to-one customer service manager throughout the process, priority access to new projects, and tailored service plans — reducing cooperation costs and improving the service experience in every way.

Q6: Can you issue official invoices?

A: Official VAT invoices (general or special) can be issued for all cooperation orders. Invoicing information is provided by the customer; invoices are issued in compliance with regulations and can be used normally for reimbursement and tax deduction.

Q7: Do you support foreign exchange settlement and tax rebate services for export orders?

A: Yes. We have complete import and export qualifications and a sound financial system, and can handle foreign exchange settlement and export tax rebates in compliance with regulations. We provide complete foreign trade documents throughout (customs declaration, bill of lading, contract, invoice, etc.) and assist customers in completing foreign trade settlement and tax rebate procedures.

Q1: What after-sales support is available after purchasing a product or cooperating on a service?

A: We provide comprehensive full-lifecycle after-sales support, including warranty service, free Q&A, technical guidance, troubleshooting, and routine maintenance. Our after-sales team responds online 7×12 hours to quickly resolve all kinds of issues customers encounter in use, operation, and implementation.

Q2: How are product issues or service dissatisfaction handled?

A: If a product has quality issues or a service fails to meet the standards agreed in the contract, we respond immediately and, depending on the situation, provide free repair, rectification, replacement, or optimization services, fully protecting customer rights until the customer is satisfied.

Q3: Do you provide long-term technical support and maintenance?

A: Yes. All cooperative customers enjoy long-term free technical consultation, usage guidance, and daily operations Q&A, while long-term cooperative customers can access exclusive value-added maintenance services that keep products and projects running stably.

Q4: What are your after-sales response time standards?

A: We have established a tiered after-sales response system: routine inquiries and simple questions are answered within 10-30 minutes; solutions for general faults and usage issues are provided within 2 hours; for urgent faults and major issues, dedicated staff handle them on an expedited basis and step in immediately to minimize customer losses.

Q5: Can I still receive service after the warranty period ends?

A: Yes. After the warranty period ends, customers still enjoy lifetime free consultation and Q&A, and we also offer paid value-added services such as operations and maintenance, upgrades, and repairs, which you can choose flexibly according to your own needs to keep products and projects running properly.

Q6: How is after-sales support provided for overseas products?

A: For global trade customers, we have built a comprehensive cross-border after-sales system: an all-English after-sales manual, remote technical guidance, and online troubleshooting. For long-term overseas agents and key accounts, we can provide overseas spare parts support, remote debugging, and localized after-sales assistance, breaking down geographical barriers to service.

Q7: How are quality issues with exported products handled?

A: All exported products are shipped only after strict quality inspection, so no defective units leave our facility. If a non-human quality issue occurs, we will, in accordance with international trade cooperation terms, provide after-sales solutions such as free replacement shipment, exchange, parts replacement, and technical rectification, fully protecting the legitimate rights of overseas customers and safeguarding our long-term trade reputation.

Q1: How can I quickly contact your company?

A: You can reach us through a variety of channels, including the official hotlines at the top/bottom of our website, online customer service, message inquiries, WeCom, and email. Dedicated staff respond in real time on business days, and messages left outside business hours are answered first thing the next day.

Q2: How soon will I receive a reply after leaving a message on the website?

A: On business days, website messages and online inquiries receive a response within 10-30 minutes; messages left on non-business days are answered together on the morning of the next business day, ensuring customer needs are addressed promptly.

Q3: Can I ask questions outside business hours?

A: Yes. Website messages, customer service channels, and contact information are available 24 hours a day. Outside business hours you can leave your requirements at any time, and our staff will prioritize and respond to them first thing on the next business day, ensuring no request is missed.

Q1: What is the positioning of the DS20 series and its application scenarios?

A: The DS20 is an entry-level, cost-effective wall-mounted digital signage with a metal back panel + ABS front frame structure; it supports 7×16-hour continuous playback. It is mainly used in government service halls, bank branches, hospitals, chain retail stores, and exhibitions for education, marketing display, navigation, and greeting.

Q2: What sizes and hardware specs does the DS20 offer?

A: Available sizes: 43”, 50”, 55”, 65”; the standard version is non-touch; it runs Android11‑14; 49 inches and below are 1080P, 50 inches and above are 4K; base brightness 500cd/㎡, upgradeable on request to 700/1000/2000cd/㎡ high-brightness versions.

Q3: Does the DS20 support landscape and portrait orientation? How is content published and managed?

A: The unit has an equal-bezel design on all four sides and can be installed in either landscape or portrait orientation. It supports local USB flash drive playback; purchase includes a lifetime free AI information publishing system with remote program delivery, scheduled power on/off, and grouped management of multiple devices.

Q4: Is a touch version available for the DS20?

A: The standard DS20 version has no touch function.

Q5: What are the procurement and export policies for the DS20?

A: Standard products can be ordered from a single unit and also support large-volume orders; light customization of the LOGO and boot screen is available; full export documentation can be provided, and OEM/ODM as well as SKD/CKD knocked-down exports are supported.

Q1: What are the main differences between the DS30 and the DS20?

A: The DS30 has an all-metal housing, while the DS20 uses an ABS protective housing + metal back cover; there are also differences in brightness options and other aspects.

Q2: What are the DS30’s sizes and basic specifications?

A: Available sizes: 43”, 49”, 55”, 65”; standard version non-touch; Android11‑14 system; 178° wide viewing angle, 4K/1080P HD display; standard brightness 500cd/㎡, with customizable brightness.

Q3: What about the DS30’s program management and interfaces?

A: It comes with a lifetime free AI publishing system for remote program delivery and scheduled power on/off; it features HDMI, USB, network port, and audio output.

Q1: What is the positioning and standout feature of the DS50 series?

A: The DS50 is an all-round commercial wall-mounted digital signage featuring a tempered glass screen + metal body structure that resists wear and impact; it is available in non-touch, infrared touch, and capacitive touch versions, and it is the series with the most complete size coverage across the entire product line; with an industrial-grade design, the unit supports 7×24-hour uninterrupted, stable operation and fits all kinds of indoor commercial projects.

Q2: What are the DS50’s main specifications and capabilities?

A: It offers a complete range of mainstream sizes; 49 inches and below are 1080P, 50 inches and above are 4K resolution; it supports 4K hardware decoding for free split-screen playback of images, video, and multiple zones; the Android version has an open interface for integration with third-party applications, while the Windows version is optional on request; the equal-bezel body on all four sides allows both landscape and portrait installation.

Q3: What application scenarios is the DS50 suited to?

A: It fits a wide range of scenarios — airports, high-speed rail stations, shopping mall showrooms, government affairs halls, and chain stores. It can run ordinary advertising carousels or touch-based information queries, so a single model covers both pure display and human-machine interaction needs.

Q4: How is DS50 content managed? What about export and customization support?

A: It comes standard with a lifetime free multilingual AI publishing system for remote program control; full sets of international certification reports are available; it supports light customization of the LOGO and boot screen, OEM/ODM branding, and SKD/CKD knocked-down export models.

Q1: What is the standout feature of the DS60 wallpaper display?

A: The DS60 is a wallpaper-style flat advertising display with a completely flat back panel, enabling seamless wall-mounted installation with the effect of a hanging picture; flame-retardant housing, side audio output and side heat dissipation design, compliant with international standards; supports 7×24-hour uninterrupted playback.

Q2: What sizes and installation methods does the DS60 offer?

A: Available sizes 43”, 50”, 55”, 65”; four-sided equal-bezel wall-mount structure, supporting both landscape and portrait orientation; runs Android11‑14.

Q3: What project scenarios is the DS60 suited for?

A: Art museums, art galleries, luxury boutiques, high-end office buildings and brand showrooms, for display projects that pursue spatial aesthetics and want the device to blend seamlessly with the wall.

Q4: DS60 management and customization?

A: Comes standard with a lifetime free multilingual AI content publishing system for remote program control; supports light customization of the LOGO and boot screen, supports export certifications, and supports OEM/ODM/SKD/CKD models.

Q1: What are the main uses of the KDS kitchen display, and does it come with kitchen management software built in?

A: The KDS kitchen display is dedicated display hardware for restaurant kitchens, mainly used for order display, dish-urging reminders and order checking, replacing traditional paper tickets, reducing wrong and missing orders and improving overall kitchen serving efficiency. The device is display hardware only, it does not include kitchen business management software; the management software must be provided by the customer or developed through integration.

Q2: Can the KDS kitchen display handle the high temperature, grease and humidity of a kitchen? Can the touchscreen be operated with wet hands?

A: The whole unit uses an IP65 sealed enclosure design and can withstand the harsh kitchen environment of high temperature, high humidity and heavy grease; it adopts a high-performance capacitive multi-touch solution that supports wet-hand operation, so you can still slide and tap smoothly with water or grease on your hands.

Q3: What are the basic hardware specifications of the KDS kitchen display?

A: It runs on Android with a high-performance quad-core processor and a large memory + large storage combination; a Full HD 1080P display shows order text and dish information clearly; a built-in speaker supports notification tones and dish-urging alerts; and it supports 2.4G/5G dual-band WiFi6 as well as Bluetooth connectivity.

Q4: What power supply options does the KDS kitchen display offer, and does it support POE power?

A: It supports a standard power adapter; POE power over an Ethernet cable is an optional feature that lets a single network cable handle both data transmission and device power, simplifying kitchen wiring; the unit supports a wide 100‑240V AC input, matching the power conditions of restaurant stores.

Q5: What installation methods does the KDS kitchen display support, and can the screen orientation be switched?

A: It has standard VESA mounting holes and supports both wall mounting and bracket mounting; the screen can be freely switched between landscape and portrait; the ultra-slim body has a physical power button on the side for blind operation in the kitchen environment; the rounded-corner minimalist look fits kitchen spaces.

Q6: What interfaces does the KDS kitchen display have?

A: It is equipped with a DC power jack, dual USB ports and a LAN wired network port, allowing external peripherals to meet expansion needs such as local data copying and network communication.

Q7: What are the operating environment requirements and the total weight of the KDS kitchen display?

A: The operating temperature suits daily kitchen use, and it withstands a wider temperature range in storage; the unit is lightweight, placing little burden on wall or bracket mounting.

Q8: How can it be integrated with an existing POS system?

A: The device offers open network integration capabilities and supports LAN connection to third-party POS and kitchen management systems; the customer needs to provide the corresponding system communication protocol and we will complete the adaptation and debugging.

Q9: Does the KDS kitchen display support OEM/ODM customization and overseas trade projects?

A: It supports customization such as LOGO, boot screen, UI interface and multiple languages; a full set of export-related certification documents can be provided, and the parameters of customized versions are subject to actual requirements.

Q10: What is included in the standard package, and is the wall-mount bracket standard?

A: The standard package includes the main unit and a power adapter; the wall-mount bracket and installation bracket are optional accessories that must be purchased separately.

Q1: What kind of system is SPanel OS, and which devices is it designed for?

A: SPanel OS is a dedicated operating system developed in-house specifically for interactive flat panels (conference/education panels).

Q2: What are the core differences between SPanel OS and an ordinary Android system?

A: It is deeply customized for conference and teaching interactive flat panel scenarios, trimming redundant consumer applications and optimizing system resource scheduling to ensure stable operation through long classes and meetings; it natively integrates a full set of conference and teaching capabilities, together with commercial mechanisms such as system restore, application whitelisting and device security control.

Q3: What native core applications are built into SPanel OS?

A: The system natively includes an AI whiteboard, AI meeting and AI assistant, and also integrates a full set of classroom teaching tools, with no need to install third-party software, covering common conference and teaching capabilities such as classroom instruction, handwriting annotation, meeting notes and intelligent Q&A.

Q4: What capabilities does the SPanel OS AI whiteboard offer?

A: The AI whiteboard supports intelligent handwriting recognition, multiple pen-stroke annotations, gesture operation, page adding and deleting, and export and saving, making it suitable for scenarios such as classroom teaching, corporate meeting brainstorming and solution discussions.

Q5: What effects can the AI meeting feature achieve?

A: AI meeting can record meeting content and intelligently organize minutes, making it easy to review after the meeting and archive materials, improving meeting efficiency.

Q6: What functions can the AI assistant perform?

A: The AI assistant supports Q&A interaction, copywriting and information retrieval, helping teachers prepare lessons and organize meeting content.

Q7: What education and classroom features are built into SPanel OS?

A: It includes a rich set of teaching tools and supports 3D simulation experiments, in-class quiz interaction, group teaching, courseware presentation and fun classroom features; it can also handle classroom roll call, in-class quizzes and homework presentation, suiting routine multimedia teaching, enriching classroom interaction formats and increasing student participation.

Q8: Does SPanel OS have built-in screen mirroring, or does it require extra software?

A: Wireless screen casting is natively integrated, so phones and computers can cast directly, with support for multi-device casting and reverse control, with no need to install additional casting software. Teachers’ computer courseware and students’ device screens can be cast to the big screen with one tap, making classroom sharing and presentation easy.

Q9: Can SPanel OS install third-party apps?

A: It supports installing third-party applications; application whitelist control is provided so administrators can limit which software may be installed, avoiding the lag and security risks of arbitrary installations, which suits unified management in schools and enterprises. Subject teaching software and learning apps can be installed as needed.

Q10: How is SPanel OS upgraded?

A: It supports local offline upgrade via USB drive, as well as remote OTA push upgrade through the platform, so multiple devices can have their firmware updated remotely in batches.

Q11: Does SPanel OS have a system restore function?

A: It has a system restore protection mechanism that can quickly restore the system to its initial state if software issues or misconfigurations occur; for shared classroom devices, one-tap restore after misoperation or software failure reduces on-site maintenance workload.

Q12: Does SPanel OS support multiple languages and OEM customization?

A: It supports multi-language pack customization for overseas teaching and conference projects; boot LOGO, boot animation, system desktop UI layout and default apps can be customized, supporting interactive flat panel-related OEM/ODM customization requirements.

Q13: What peripheral expansion capabilities does SPanel OS offer?

A: It natively supports dual-band WiFi and Bluetooth, and can connect peripherals such as cameras, microphones and USB drives, meeting the needs of online classes, video conferences and courseware reading and writing.

Q1: What equipment is this in-vehicle display and control terminal mainly designed for, and how does it differ from an ordinary consumer-grade in-vehicle screen?

A: The product is an integrated display and control terminal for off-road engineering equipment, suitable for construction machinery, mining machinery, agricultural machinery, fire trucks, port equipment and more. Unlike an ordinary passenger-vehicle / consumer-grade screen, it is an integrated industrial unit that combines screen display, IO control, CAN communication, multi-channel video monitoring and remote operation and maintenance in a single device. It solves the pain points of traditional solutions such as piecing together multiple pieces of hardware, complex wiring harnesses and difficult debugging and maintenance, and is purpose-built for the harsh working conditions of construction sites, mines, farmland and ports.

Q2: What screen sizes are available? Is the display clear in strong outdoor sunlight, and does it support automatic brightness adjustment?

A: Two sizes are available, 8-inch and 10.1-inch, all with capacitive touch screens; the 8-inch model offers 750cd/m² brightness and the 10.1-inch model 1000cd/m², so the picture stays clear even in strong light. The device has a built-in light sensor and supports automatic light-sensing dimming, raising brightness automatically during the day and lowering the backlight at night, which prevents glare from an overly bright screen and ensures safe operation.

Q3: How strong are the device’s environmental protection, weather resistance and vibration resistance?

A: The whole unit carries an IP65 dustproof and waterproof rating; operating temperature is -30℃~+70℃ and storage temperature is -40℃~+85℃, withstanding severe cold and blazing summer heat; the unit has passed a full set of industrial tests covering EMC electromagnetic immunity, random / sinusoidal vibration, mechanical shock, temperature and humidity cycling and salt spray corrosion, so it handles complex worksites with dust, rain, salt spray and constant jolting and impact.

Q4: Vehicle voltage fluctuates widely — how compatible is the device’s power supply, and is power consumption high?

A: It supports a wide 9-36V voltage input, matching the battery power supply of various engineering vehicles; the unit is low-power, drawing only 500mA at 24V, so it does not over-drain the vehicle’s power; it also features ACC wake-up / power-off interlocked control, switching on and off automatically with the vehicle ignition to prevent battery drain.

Q5: How many camera channels does the video monitoring function support, and what camera specifications are supported?

A: It comes with 4 AHD high-definition video input ports and supports 720P/1080P cameras, so reversing cameras and working-condition monitoring cameras can be connected at the same time and multiple views watched simultaneously, reducing blind spots during operation.

Q6: What communication interfaces does the device have, and what functions can the CAN bus perform?

A: It is equipped with a dual-channel CAN2.0B bus for whole-vehicle data exchange, IO control and device fault diagnosis; built-in 4G CAT1 full-network connectivity, Wi-Fi (AP/STA dual mode) and Bluetooth; it supports Bluetooth calls, audio playback, phone screen mirroring and local data transmission. It also provides a USB interface for flashing programs and playing audio data from a USB flash drive.

Q7: How good is the audio output capability?

A: It has a built-in 3W speaker and additionally reserves a 15W high-power audio output interface for connecting an external speaker, meeting the engineering scenarios that call for work prompts, warning voice messages and intercom audio output.

Q8: What operating system does it use, and do the development tools require purchasing overseas software licenses?

A: It runs a self-developed domestic Linux operating system together with the dedicated EmbedBuilder IDE development tool. It does not rely on overseas CODESYS software and carries no costly license or annual fees, giving you autonomous, controllable development and making it easy for OEMs and integrators to carry out secondary development and functional customization.

Q9: What program upgrade methods are available? Must the unit be disassembled to flash the firmware?

A: No disassembly is required, and two upgrade methods are supported: ① local program flashing from a USB flash drive; ② remote OTA upgrades over 4G full-network connectivity, so devices in other locations can be updated remotely, greatly reducing the cost of on-site service visits for equipment across regions.

Q10: Can OEMs and retrofit integrators develop custom solutions? Is OEM/ODM supported?

A: Yes. The standardized hardware adapts to many types of off-road equipment, reducing repeated tooling costs; customization is available for hardware interfaces, system UI, functional logic and multiple languages, with support for OEM and ODM projects, and we can provide a full set of industrial test reports and export certification documents.

Q11: What is the installation method, and what accessories are included?

A: It supports standard VESA hole-pattern wall mounting / bracket installation; the main unit is supplied as standard, while accessories such as the in-vehicle mounting bracket, wiring harness and cameras are optional and configured separately according to project requirements.

Q12: Can the device interface with a customer’s existing whole-vehicle control system?

A: Yes, interfacing is achieved through the dual-channel CAN2.0B bus; the customer provides the whole-vehicle protocol documentation and we complete the adaptation and debugging, enabling whole-vehicle data reading, fault diagnosis, IO action control and other functions.